Terms & Conditions
Effective date: 1 July 2026 · Company: Wings Transfer · SIRET 843 913 260 · Paris, France
1. Company Information
2. Scope of Services
Wings Transfer provides professional private transfer services including but not limited to:
- Airport transfers to and from Paris CDG, Orly, Beauvais, and Le Bourget airports
- Private transfers to Disneyland Paris, Versailles, and other destinations in the Île-de-France region
- Long-distance day trips to Giverny, the Loire Valley, Normandy, Mont Saint-Michel, and the Champagne region
- In-city private transfers within Paris
- Corporate and group transfers on request
All services are operated by licensed, professional chauffeurs in fully insured vehicles. Wings Transfer operates 24 hours a day, 7 days a week, 365 days a year.
3. Bookings & Reservations
3.1 How to Book
Bookings may be made via the Wings Transfer website (www.wingstransfer.fr), by email at info@wingstransfer.fr, or by telephone. A booking is confirmed only upon receipt of a written confirmation from Wings Transfer sent to the email address provided by the client.
3.2 Booking Information Required
When making a booking, the client must provide:
- Full name of the lead passenger
- Pickup and drop-off addresses
- Travel date and time
- Number of passengers and luggage
- Flight number (for airport pickups)
- Contact telephone number
Wings Transfer shall not be held liable for any issues arising from incorrect or incomplete information provided at the time of booking.
3.3 Booking Confirmation
A booking is legally binding once the client receives written confirmation from Wings Transfer. The client is responsible for checking the confirmation details and notifying Wings Transfer immediately of any errors.
4. Pricing & Payment
4.1 Fixed Prices
All prices quoted by Wings Transfer are fixed and all-inclusive. There are no hidden fees, toll surcharges, or fuel surcharges. The price confirmed at the time of booking is the price charged.
4.2 Included in Every Transfer
- Professional licensed chauffeur (VTC licence)
- Modern, air-conditioned vehicle
- Meet & greet at airports — driver waits in arrivals hall with name sign
- Flight monitoring — driver adjusts wait time if flight is delayed
- 30 minutes free waiting time at airports after flight arrival
- 15 minutes free waiting time at all other pickup locations
- Motorway tolls and parking fees
- Water for passengers
4.3 Additional Charges
The following may incur additional charges, communicated to the client in advance:
- Extra waiting time beyond the free period (billed per 15-minute increment)
- Additional stops not included in the original booking
- Vehicle upgrades or executive class requests
- Baby seats or child booster seats (must be requested at booking)
- French public holiday supplement — disclosed at time of booking
4.4 Payment
Payment may be made online by credit or debit card at the time of booking, or in cash to the driver where this option is available. Wings Transfer uses secure payment processing. Card details are never stored by Wings Transfer.
5. Cancellation & Modification Policy
5.1 Cancellations by the Client
- More than 48 hours before pickup: Full refund
- 24 to 48 hours before pickup: 50% refund
- Less than 24 hours before pickup: No refund
- No-show (driver present, client absent): No refund
5.2 Modifications by the Client
Modifications to existing bookings must be requested at least 24 hours before the scheduled pickup. Wings Transfer will confirm whether the modification can be accommodated. If a modification results in a price change, the client must confirm acceptance before it is applied.
5.3 Cancellations by Wings Transfer
In exceptional circumstances (severe weather, civil unrest, driver illness, or force majeure), Wings Transfer reserves the right to cancel a booking. The client will receive a full refund or the option to rebook. Wings Transfer shall not be liable for any consequential losses arising from such cancellation.
6. Client Responsibilities
6.1 Punctuality
The client is responsible for being ready at the agreed pickup address at the scheduled time. If the client is not present within the free waiting period, the driver may leave and no refund will be issued.
6.2 Conduct
The client and all passengers must behave respectfully towards the driver and must not damage the vehicle. The client is liable for any damage caused to the vehicle by themselves or their party. Consumption of food is not permitted without the driver's consent. Smoking is strictly prohibited in all Wings Transfer vehicles.
6.3 Luggage
The client is responsible for ensuring that the number and size of luggage declared at booking is accurate. Wings Transfer cannot guarantee carriage of undeclared excessive luggage. Luggage remains the client's responsibility at all times.
6.4 Child Seats
French law requires appropriate child restraint systems for passengers under the age of 10 or below 135 cm in height. The client is responsible for requesting a child seat at the time of booking. Wings Transfer will provide child seats when pre-requested, subject to availability.
7. Driver & Vehicle
Wings Transfer reserves the right to substitute the assigned driver or vehicle in the event of unforeseen circumstances, provided that a vehicle of equivalent or superior class is provided and the client is notified where possible. All drivers hold valid French professional transport licences (VTC licence) and are fully insured.
8. Flight Monitoring
For airport pickup services, Wings Transfer monitors the client's flight in real time using the flight number provided at booking. The driver adjusts the pickup time accordingly at no extra charge. Wings Transfer is not liable for flight information errors provided by third-party flight tracking services.
9. Limitation of Liability
Wings Transfer shall not be liable for:
- Delays caused by traffic, adverse weather, or road incidents beyond the driver's control
- Delays caused by inaccurate information provided by the client
- Loss, theft, or damage to client property during the transfer
- Missed flights, trains, or other connections due to delays outside Wings Transfer's control
- Indirect or consequential losses of any kind
Wings Transfer's maximum liability in any circumstance is limited to the value of the booking in question. Nothing in these Terms & Conditions limits Wings Transfer's liability for death or personal injury caused by its own negligence, or any liability that cannot be excluded under French law.
10. Complaints
Any complaints must be submitted in writing by email to info@wingstransfer.fr within 7 days of the transfer date. Wings Transfer will acknowledge the complaint within 2 business days and aim to resolve it within 14 business days.
11. Data Protection
Wings Transfer collects and processes personal data in accordance with its Privacy Policy and in compliance with the French Data Protection Act (Loi Informatique et Libertés) and the EU General Data Protection Regulation (GDPR).
12. Governing Law & Jurisdiction
These Terms & Conditions are governed by French law. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Paris, France.
13. Amendments
Wings Transfer reserves the right to update these Terms & Conditions at any time. The version in force at the time of booking applies. Clients are encouraged to review these Terms & Conditions before each booking.
Last updated: 1 July 2026 · Wings Transfer · SIRET 843 913 260 · Paris, France